Salon Policies
At K & Court Salon, we want the salon to feel welcoming, professional, relaxed, and respectful of everyone's time and space. These policies help us create a comfortable experience for our clients, stylists, and guests.
Appointments
Appointments are scheduled directly with your stylist.
Because K & Court Salon is a booth-rental salon, each stylist independently manages their own schedule, services, pricing, payments, and appointment policies.
Please contact your stylist directly with questions about your appointment, availability, service timing, or pricing.
Cancellations & Rescheduling
We understand that plans change.
Cancellation, rescheduling, deposit, and no-show policies are determined by each individual stylist. Please refer to the policies provided by your stylist when booking your appointment.
Whenever possible, we ask that you provide as much notice as you can if you need to change your appointment.
Late Arrivals
If you are running late, please contact your stylist as soon as possible.
Depending on the amount of time available and the services scheduled after your appointment, your stylist may need to modify, shorten, or reschedule your service.
Children in the Salon
For the safety and comfort of our clients, stylists, and guests, only children who are receiving a scheduled salon service are permitted in the salon.
We are unable to accommodate children accompanying a parent, guardian, or other guest during an appointment.
This policy is in place due to safety considerations and insurance requirements, and we appreciate your understanding and cooperation.
Guests
We ask that clients limit additional guests whenever possible.
Our salon is an active professional workspace, and maintaining clear walkways and comfortable working areas allows our stylists to safely provide services and helps create a relaxing environment for everyone.
If you need to bring someone with you for a specific reason, please check with your stylist beforehand.
Consultations
Some services may require a consultation before an appointment can be scheduled or performed.
Consultations allow your stylist to discuss your goals, hair history, current condition, maintenance expectations, timing, and estimated pricing.
A consultation does not guarantee that a specific result can be achieved in one appointment.
Hair Color & Chemical Services
Please provide your stylist with an accurate history of previous color, lightening, chemical services, at-home treatments, and other relevant information about your hair.
Previous services—even those performed months or years ago—can affect how your hair responds to future treatments.
Your stylist may recommend modifying, postponing, or declining a service if they believe proceeding could compromise the health or integrity of your hair.
Allergies & Sensitivities
Please inform your stylist before your service of any known allergies, skin sensitivities, previous reactions, scalp concerns, or other information that may affect your appointment.
If you have questions or concerns about whether a product or service is appropriate for you, please discuss them with your stylist before beginning the service.
Service Results
Every client's hair is different.
Hair history, texture, density, condition, previous color, natural pigment, home care, and other factors can affect the outcome of a service.
Reference photographs are welcome and can help communicate your goals, but they are used as inspiration rather than a guarantee of an identical result.
Your stylist will discuss what is realistically achievable based on your individual hair.
Service Adjustments
If you have a concern about your completed service, please contact the stylist who performed the service promptly.
Individual stylists independently establish their own policies regarding service adjustments, corrections, or follow-up appointments.
We encourage clients to communicate concerns directly and respectfully so the stylist has an opportunity to evaluate the service and discuss appropriate next steps.
Pricing
Each stylist at K & Court Salon independently establishes their own pricing.
Service prices may vary depending on the stylist, service performed, hair length, density, product usage, timing, and complexity of the appointment.
If you would like an estimated price before receiving a service, please discuss pricing with your stylist during booking or consultation.
Payments
Payment methods are determined by each individual stylist.
Please contact your stylist directly if you have questions about accepted payment methods, deposits, or payment policies.
Retail Products
Product recommendations are based on professional experience and your stylist's assessment of your hair.
If you experience an unexpected reaction or concern after using a product, discontinue use and contact the product manufacturer, your stylist, or an appropriate healthcare professional when necessary.
Return or exchange policies for retail products may vary depending on the product and the stylist or business that completed the sale.
Personal Belongings
Please keep personal belongings with you or in a location your stylist identifies as appropriate.
K & Court Salon and its independent stylists are not responsible for lost, stolen, or damaged personal property except where responsibility is required by law.
Respectful Conduct
We are committed to maintaining a welcoming and respectful environment.
We ask all clients, stylists, and guests to treat one another with courtesy and respect.
Harassment, threatening behavior, discrimination, abusive language, or conduct that creates an unsafe or seriously disruptive environment may result in a service being discontinued or future appointments being declined.
Photography
Your stylist may occasionally ask permission to photograph your hair before or after a service for portfolio, educational, website, or marketing purposes.
You are always welcome to decline.
We will not intentionally use identifiable client photographs for marketing without permission.
Food & Beverages
Clients are welcome to enjoy beverages made available by the salon.
Please use care around salon equipment, electrical tools, products, and other guests.
Accessibility & Special Accommodations
If you need a reasonable accommodation to comfortably access or receive services at K & Court Salon, please contact your stylist or the salon before your appointment when possible.
We will make reasonable efforts to help accommodate your needs.
Illness
If you are experiencing a contagious illness, fever, vomiting, or other symptoms that could reasonably place your stylist or other clients at risk, please contact your stylist to reschedule.
We appreciate the same consideration from everyone who works within the salon.
Independent Stylists
K & Court Salon provides a shared professional salon environment for independent beauty professionals.
Individual booth-rental stylists operate their own businesses and are independently responsible for their:
Services and professional decisions
Scheduling
Pricing
Payments
Client records
Appointment policies
Service adjustment policies
Business communications
Questions about a specific appointment or service should generally be directed to the stylist providing that service.
Policy Updates
Salon policies may be updated periodically as our business, insurance requirements, or operating needs change.
The most current version will be available on KCourtSalon.com.
Questions
For general questions about K & Court Salon, please contact:
K & Court LLC
d/b/a K & Court Salon
Mandeville, Louisiana
Email: KCourtSalon@iCloud.com
Website: KCourtSalon.com